Review of Factors Influencing the Acceptance of Anthropomorphism: A Case Study of Service Robots

Abstract

The phenomenon of anthropomorphism in human-computer interaction, with a focus on service robots such as intelligent assistants. This review on anthropomorphism identifies key factors influencing the perception of artificial intelligence anthropomorphism, emphasizing user characteristics (personality, demographic information, knowledge) and aspects of agents (appearance, social role, behavior). The study highlights the different impacts of hedonic and utilitarian tasks during the anthropomorphism process and calls for future work to focus on developing assessment models for the degree of service robot anthropomorphism